Refund policy


Any Aceology item can be refunded if it is returned within 30 days of purchase, unopened, unused and in the original packaging. We do not offer refunds or exchanges on opened or used products, unless the item is deemed faulty.

In the event of a skin reaction, please provide details including photos of the reaction to be eligible for a refund or replacement. 

So, how do refunds work?

Aceology will fully refund or replace any goods purchased if they are found to be faulty, damaged or have caused a skin reaction.

Refunds will be processed in the same form that you originally paid for your order upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.

We are unable to accept returns or exchanges of product unless it was purchased through For purchases made other than via, please consult with the Brand Partner where you purchased the product for their return and exchange policy.

If the products you wish to return were purchased at a promotional or special offer price, the credit refund will be no more than the price paid for the products at the time of purchase.

In the case of gift packs or product kits, the entire pack must be returned intact. Individual products will not be refunded.

I made a mistake. I need to change or cancel my order,what do I do?

First of all, no need to panic.

We dispatch orders before 1pm Monday to Friday on the same day of order.

If you have changed your mind about your order and would like to cancel or change it, please email as soon as possible, quoting your order number.


hi, I received the incorrect order. What do I do now?

If you have received your order from Aceology and something isn't quite right, please email care@aceology.coso that we can arrange to have the correct products sent to you and the incorrect products returned.

The correct replacement will be dispatched within 2 working days. Your return must be accompanied with a proof of purchase and the products must be returned in a new, unused and re-saleable condition.

Please also advise us as soon as possible if your order has been delivered significantly late, damaged or incorrect. If this is the case, please email us at


Um ... I think my product is faulty. Can I exchange it?

In the unlikely case there is a production error, Aceology will replace your product. Simply email us with a description and photo of your product and we'll get another set of masks to you, quick smart.


Where do I return my products?

If you received your order placed via and wish to return it to us in accordance with the conditions listed above, please send it to:

Aceology Customer Returns
1051 Bourke St. Waterloo NSW 2017 Australia

Sign up for the fun stuff.